On our section (Brno City Museum):
- we cancel the reservation / e-ticket
- we ask gopay to return the amount to your account, where the cancellation fee is 15 CZK (which is deducted from the total amount paid)
On your part:
- The amount minus the cancellation fee of CZK 15 will be returned to your account within five working days
- if you are interested in another date, it is necessary to purchase the e-ticket / reservation for the requested date again
- Cancellation is possible no later than 5 days before the tour date. Tickets purchased more than 6 calendar months before the tour date cannot be cancelled. For cancellation please send an email to firstname.lastname@example.org.
No other option is possible at the present time due to organisational reasons.