Basic information

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How to CANCEL a ticket?

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On our section (Brno City Museum):

  • we cancel the reservation / e-ticket
  • we ask gopay to return the amount to your account, where the cancellation fee is 15 CZK (which is deducted from the total amount paid)

On your part:

  • The amount minus the cancellation fee of CZK 15 will be returned to your account within five working days
  • if you are interested in another date, it is necessary to purchase the e-ticket / reservation for the requested date again
  • Cancellation is possible no later than 5 days before the tour date. Tickets purchased more than 6 calendar months before the tour date cannot be cancelled. For cancellation please send an email to

No other option is possible at the present time due to organisational reasons.