INFORMATION FOR TICKETS REFUNDATION:

a) Tickets purchased for tours in the period 9 October – 6 December 2020

Villa Tugendhat is currently cancelling all tickets purchased for tours until 30 November 2020 (the date may change depending on future development). Visitors affected by this restriction will be contacted by our staff at the email or phone number they entered when purchasing the tickets. 

Admission will be automatically refunded in full until 15 December 2020 to the account from which the payment was made. In case your ticket was not returned, please contact colleague Dita Šmerdová, email: smerdova@spilberk.cz. Unfortunately, it is not possible to offer alternative dates for cancelled reservations.

 

b) Gift vouchers

The validity of a gift voucher is automatically extended until the end of 2021.

 

c) Tickets purchased for other events

The accompanying events at Villa Tugendhat, which were due to take place between 9 October – 6 December 2020 (even here the date may change depending on the current situation), will take place at an alternative date or will be cancelled. At the moment we're deciding together with the co-organizers of the respective cultural events. Our employees will contact you via email or phone, which has been registered when purchasing the tickets.

 

d) Tickets purchased for tours from 8 December 2020 and beyond

Villa Tugendhat will endeavour to be open for tours as much as possible from 8 December (if the PES is at level 3, 2, or 1). If you have a ticket for a December tour date, however, and you would like to return it, you can do so until 7 December, 2020 without being charged a cancellation fee.

The sale of tickets for any date is currently suspended, it will be resumed (if the PES is at level 3, 2 or 1) from 8 December 2020. The dates for December 2020 and January 2021 will be released for sale depending on the development of the epidemiological situation.

Foreign visitors whose travel will not be possible due to travel restrictions and would like to have their admission returned immediately, please contact colleague Dita Šmerdová, email: smerdova@spilberk.cz.

 

e) Educational programmes

These are cancelled until at least 30 November 2020. Registered groups will be contacted by Bc. Ludmila Haasová.

 

f) When will the be the tickets for Villa Tugendhat sold again?

The sale of tickets for any date is currently suspended, it will be resumed (if the PES is at level 3, 2 or 1) from 8 December 2020. The dates for December 2020 and January 2021 will be released for sale depending on the development of the epidemiological situation.

 

Thank you for understanding!